Part-Time Patron Specialist at Phoenix Center for the Arts

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About Us

Central Arts Alliance (CAA) provides arts and culture opportunities for all through education, programming, and advocacy. CAA is governed by a Board of Directors and includes approximately 12 staff members, 100+ contractors/teaching artists, and serves over 3,000 students annually at two campus locations: Phoenix Center for the Arts in downtown Phoenix and Thunderbird Arts Center in north Phoenix. CAA works to eliminate barriers to arts and cultural opportunities through accessible tuition pricing and reduced-fee programming to qualified individuals. We also strive to strengthen the Phoenix arts and culture community, while providing a home to multiple community arts and culture organizations.

Position summary

Patron Specialists at both Phoenix Center for the Arts and Thunderbird Arts Center manage front desk operations, minor building & classroom maintenance, and provide customer service to all Patrons of the Center. Patrons include, but are not limited to students, resident organizations, teaching artists, temporary space users, and business associates. Excellent customer service and reliability are vital to the success of this position.

Patron Specialists report directly to the Patron Services Manager, which may include work assigned by other members of the Administrative Team.

Key responsibilities

  • Open and/or close the facility
  • Provide customer service at the front desk during business hours
  • Receive inbound calls, place outbound return calls, and receive/send emails in response to community questions and requests
  • Enroll students for classes and manage sales
  • Assist Patrons with their Mindbody accounts – Create, update, etc
  • Communicate regularly with other staff
  • Work with volunteers
  • Keep the front desk area organized and clean
  • Assist Teaching Artists with classroom set up or break down
  • Provide support for minor building operations and maintenance issues.
  • Other duties as assigned

Qualifications

  • Excellent customer service skills
  • Friendly demeanor, patient nature, and willingness to problem solve
  • Commitment to being a team player, and enjoy working with people
  • The ability to switch between various priorities and projects quickly
  • Knowledge of MindBody or other class registration system a plus

Compensation and schedule

Seniority Level: Entry level. Part-time (not to exceed 20 hours per week)

Salary Range: $18.50 an hour

Free and discounted art classes for staff!

Application Instructions

Please submit a cover letter and resume via email to e.howle@phoenixcenterforthearts.org and l.piatt@phoenixcenterforthearts.org, with the Subject Line: Patron Specialist. No phone calls or third-party solicitations, please.


Details

Organization/Company: Phoenix Center for the Arts
Website: https://phoenixcenterforthearts.org/
Location: Phoenix, AZ
Deadline: 06/30/2025
How to Apply: Please submit a cover letter and resume via email to e.howle@phoenixcenterforthearts.org and l.piatt@phoenixcenterforthearts.org, with the Subject Line: Patron Specialist. No phone calls or third-party solicitations, please.