Ticketing, Admissions, and Sales Manager | Scottsdale Arts

Who we are:

Scottsdale Arts was established in 1987 as a private, nonprofit 501(c)(3) and has evolved into an organization with four dynamic operating branches that span the visual and performing arts. Through its four branches, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.

What we offer:

Great company culture. Flexible and remote work available, we embrace work/life balance, DEIA is part of our strategic plan, opportunities to make meaningful change, employee recognition program,
Making an Impact. Everything you do, each day makes a difference in our community.
Location. Located in the heart of downtown Scottsdale, access to Civic Center Park, old town galleries, local restaurants, live venues and more.
Rest and relaxation. Paid vacation, 9 Paid Holidays + 5 Floating Holidays
Benefits. Medical, Dental, Vision, Disability, Life Insurance, FSA Account, 401K with employer match, Pet Healthcare, Gym Membership, Reciprocal membership with NARM and Local arts and culture organizations + 1 membership to share, Discounted tickets to events.
Opportunities for Growth. Mindset of internal growth and advancement.
Summary of Position:

Are you looking to work with a great customer service team bringing exciting and diverse arts programming to the community? Do you have exceptional people skills and experience analyzing data? Do you have a passion for the arts? Do you have ticketing system show build experience? If so, then we are looking for you! Come join the Ticketing, Admissions, and Sales Department (TAS) at Scottsdale Arts as the Ticketing, Admissions, and Sales Manager.

Important Details to Know:

· Compensation: $52,000 – $65,000/year DOE

· Shift/Hours: 40 hours per week, includes evenings and/or weekends when there are performances

· Job Type: Full-Time, Benefits Available

· Location: Scottsdale, AZ

· Covid: We require all employees to be fully vaccinated and boosted. Accommodation can be made for those with medical exemption and strongly held religious beliefs.

If you need assistance or accommodations during the recruitment process, please reach out to us at [email protected]

Here is what you will get to do:

· You will manage ticketing, admissions, and sales services for Scottsdale Arts

· You will work closely with department and division heads maintaining an active role in support of their event setups in our systems to ensure the sales process is seamless for patrons and that box office staff is able to provide the best customer service.

· Utilize best practices for the management and use of the AudienceView database, following established policies and procedures for quality assurance, data integrity, and analytics

· You will build Shows, run reports, analyze data, and provide information from the AudienceView system to Scottsdale Arts branches

· Perform a variety of supervisory functions including direct oversight of TAS assistant manager and coordinator, training, performance reviews, scheduling, work assignments, problem resolution etc. while supporting a positive organizational culture

· Maximize guest experience through proactive communication and problem solving

· Provide recommendations and strategies to promote accessibility to both staff and the community, in addition to maximizing sales (includes seating maps, expenses, managing the complementary ticket process, etc.)

· You will work closely with the Development Team and Senior Management to enhance Membership Sales, support donors, sponsors and VIPs and more

· Most importantly, you’ll work with a functional team that values collaboration, creativity, and each member’s unique contribution

· Not only do we provide a great benefits package, but we also value the importance of working together as a team to make a meaningful contribution to our community

Here is what you will need to be successful:

· Bachelor’s degree in related field or equivalent professional experience

· 3 to 5 years experience with progressively increasing areas of responsibility, including supervision of staff

· Experience in advertising, media buying and data/ROI analysis

· Exceptional written and interpersonal communication skills; exceptional customer service skills

· Ability to read and interpret documents including financial reports, contracts, cost estimates invoices, etc.

· Ability to calculate figures and amounts such as discounts, interests, commissions, proportions, percentages; able to apply concepts of basic algebra and geometry

· Ability to problem solve and deal with a variety variables and instructions in written, oral, diagram and/or schedule form

· Strong initiative, proactive approach

· Advanced knowledge of Microsoft Office, AudienceView (or similar program)

Bonus if you possess the following:

· More than 2 years of experience working with AudienceView and creating show builds

· Great customer service skills

· Positive and encouraging sales motivational skills

· Experience with and a love for pro-active and positive support of staff

Details

Organization/Company: Scottsdale Arts
Website: http://www.scottsdalearts.org
Location: Scottsdale, AZ
Deadline: Open until filled
How to Apply: https://recruiting.paylocity.com/recruiting/jobs/Details/1672958/Scottsdale-Cultural-Council/Ticketing-Admissions-and-Sales-Manager