Responsible for front counter work, inbound and outbound calls and online chats for ticket, donation (Annual Fund) and membership (Solo to Supporting levels) sales and results, optimizing guest experiences and maximizing sales opportunities.

ESSENTIAL FUNCTIONS: (Under direction of supervisor)

Provides a closed loop communication with the guest, striving to resolve open issues or refer to supervisor if unable to do so at the front line.
Demonstrates empathy for the guest and a sense of urgency to assist in resolving concerns professionally while maintaining enthusiastic, positive rapport.
Diffuses and rectifies simple and complex situations courteously, utilizing supervisor support as needed.
Researches and communicates detailed event information to guests and staff to increase sales.
Initiates, receives, verifies and processes ticket, donation and membership sales and follow-up on all transactions and communications accurately and in a timely manner.
Increase sales and improve guest relations regularly, including making outbound calls.
Assist in daily and annual batch ticketing, sorting and incoming and outgoing mailing. Checks database for ticket availability and ensure correct payment is received for each transaction.
Calculates and checks daily reconciliations, balance sales to computer reports, prepare daily deposits and maintains general bookkeeping of all sales on a daily and long-term basis.
Researches, creates, files and updates reports using Microsoft Office Suite and ticketing software.
Organizes and maintains brand and operational standards consistently (visual, cleanliness, etc. in office and brochure display areas) and act as a liaison to all parts of the organization and divisions.
Performs other duties as needed

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Organization/Company: Scottsdale Arts
Location: Scottsdale, AZ
Deadline: Open until filled
How to Apply: Apply via URL here: