The Box Office Manager manages the operations of all ticket sales including the implementation and maintenance of customer database. The Box Office Manager works to maximize ticket sales, increase and maintain customer loyalty, perform financial reporting functions and perform all data analysis. The Box Office Manager must be able to think strategically; be proactive and assertive; and manage staff through effective customer service, accurate transactions, strong leadership and clear communications.
Responsibilities Include but are Not Limited to:
Manages Box Office employees, including seasonal help, while staying within a strict budget both at office and performance venue
Works directly with TicketMaster or Tessitura to set up all events (single, subscription, parking, and other as requested) and discounts
Creatively assesses BAZ ticketing needs with a focus on accurate reporting of patron data; recommends, selects, and helps locate appropriate solutions based on customer needs and desires
Produces accurate daily sales reports and reconciles with Finance
Oversees all aspects of ticketing including subscription, single ticket and group sales, complimentary tickets, gift certificates, etc.
Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Establishes ticketing and event control procedures to minimize risk to the organization
Runs the box office with a high degree of customer service orientation so as to maintain excellent public relations with patrons.
Essential Skills and Experience:
High school diploma or equivalent is required; Bachelor’s degree preferred
3-5 years related experience in database management, preferably TicketMaster and/or Tessitura
3 + years of Box office/ticketing managerial experience
Proven record of outstanding customer service
Excellent speech clarity and active listening skills
Competency in the use of Microsoft Excel, Word, and Outlook
Willingness to work irregular and flexible hours is required
Experience with demand pricing, social media marketing and promotions is preferred
Will have direct reports. Reporting to this Position: Box Office Assistant(s)
Organization/Company: Ballet Arizona Website: https://balletaz.org Location: Phoenix, AZ Deadline: Open until filled How to Apply: Qualified candidates should email their resume and cover letter to [email protected] Please note that NO telephone calls will be accepted.