Assistant Box Office/Registration Supervisor
Salary: $46,868.64 – $69,385.68 Annually

An Assistant Box Office/Registration Supervisor is responsible for the day-to-day management and supervision of planning, organizing, professional sales, accounting, and customer service work relating to ticket and class registration operations for the Mesa Arts Center. In addition, the Assistant Box Office/Registration Supervisor is also responsible for the day-to-day management of the computer ticket system; programming, set up, and configuring of Mesa Art Center and Mesa Amphitheater event and season information for sales, data collection, and reporting; manages the phone automated call distribution system and other equipment; manages season/series sales, group sales, single ticket sales, gallery admissions, membership sales, and renewals; manages the customer database; and updates the Mesa Amphitheater website with articles, event pages, imagery, and supporting documentation for shows. Duties also include: preparing reports and data extracts to support marketing efforts; assisting in developing and implementing box office operating and sales policies and procedures; setting up and monitoring satellite/secondary box offices at rental group sites; providing and overseeing box office staffing at Mesa Amphitheater events; and training rental group staff in system operations. In addition, the employee schedules, supervises, and trains full-time, part-time, and temporary staff; maintains box office sales, receipts, and ticket transaction records; assists with monitoring budget expenditures; provides daily box office reports, settlements, and statistical data for each event; manages the day-to-day operations of the box office; and supervises the ticket selling, cash management, and customer services functions. The Assistant Box Office/Registration Supervisor also builds and uploads classes into the AudienceView ticketing system including pricing, scholarships, proration, and fee assistance; builds school shows into the ticketing system, monitors capacity limits, creates specialized seating charts, collects and reviews donation letters, designs donation vouchers and creates codes for redemption, and collects purchase orders; and creates the MacFest venue in AudienceView to sell plots and table space, updates festival details online, and creates web ready documents for the MacFest website. The Assistant Box Office/Registration Supervisor supports the Mesa Arts Center Marketing staff as needed, and performs related duties as required.

Supervision is received from the Box Office/Registration Supervisor who reviews work through meetings, conferences, reports, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays), sometimes on short notice. This class is FLSA exempt-administrative.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements:

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate of Arts Degree in the Arts, Accounting, or a related field. Considerable (3 – 5 years) experience with ticket sales and/or class registration using an automated system. Good (1 – 3 years) supervisory experience.

Preferred/Desirable Qualifications. Experience with class registration. Bilingual skills (English/Spanish) are desirable.

Link to Job Description:


Organization/Company: City of Mesa
Location: Mesa, AZ
Deadline: Open until filled
How to Apply: